These terms explain how product selection, payment, order confirmation, customization, and fulfillment are handled.
An order is created when customer information and cart items are submitted. The order number should be used for payment confirmation, support messages, and tracking questions.
When online payment is available, the checkout flow can continue to the enabled provider. When manual payment is used, copy the order number and contact support to complete payment.
Custom names, numbers, patches, and team lists should be confirmed before production begins. Support may ask for a final confirmation message if the order includes many personalized items.
Change requests are easiest before fulfillment starts. Once customization, packing, or shipping has begun, available options may be limited.