Refund requests are reviewed against payment status, fulfillment progress, product condition, and customization details.
A refund review starts with the order number. Support checks payment record, fulfillment status, product type, customization notes, and the reason for the request. If production or shipping has already started, the available options may be different from a newly placed order.
If the order has not entered fulfillment, support may be able to cancel or adjust it. For manual payment orders, include the payment reference and the order number in the same message.
For shipped orders, refund review depends on delivery status, product condition, and whether a return or replacement is needed. Keep all packaging until the review is complete.
Approved refunds are confirmed by support with the amount, method, and expected timing. Bank, card, and payment provider processing times can vary after the refund is issued.